Florida mediator Sandra C. Upchurch of Upchurch Watson White & Max and Orlando attorney Karen Persis reveal why clients’ expectations might not always correspond with the claims in their cases and how to assure clients are emotionally ready to perhaps feel slightly uncomfortable during the conference. It is vital to give clients time to absorb and understand what you tell them about the mediation process, which can be “weird” for someone who’s never experienced it, and their case in particular.